Community poll
If you were looking to adopt a pet, which one would you choose as a new family member:

FAQ

Why register?

By creating an account, users benefit from the wide range of services and options that our website provides for its members as a reward for their loyalty and support.

Register now on HappyPetz.com and take advantage of the complex web experience that our online shopping environment offers. As a member, you may enjoy our regular promotions and discounts advertised through marketing materials and gain insight into our news and updates. Visit HappyPetz.com as a registered user and discover all the features that make e-shopping worth it.

How to register?

In order to register on our website, you must choose the Register option at the top of the homepage. A new pop-up window will open, requiring you to complete the personal information needed for registration: First and Last Name, Username, E-mail, Password and Password Confirmation. Do not forget to accurately type the Captcha Code provided at the bottom of the box, in order to authenticate your identity as an individual. Click on the Create your Account option, below the Captcha Code.

For further information regarding our practices of collecting, storing and safeguarding private data, please consult our Privacy Statement.

How to subscribe?

We want to keep you posted on all our updates, which is why we have made subscription to the HappyPetz.com newsletter a fairly easy procedure.

Fill in the Newsletter Subscription box situated in the right-hand side of the footer of any page. The information that you have to provide consists solely of Name and E-mail Address. Don’t forget to check the box by which you agree to be bound by the terms of our Privacy Statement. Click on the Submit button.

Why subscribe?

The HappyPetz.com newsletter covers all the updates by which we make our website a more enjoyable experience for our users. We will keep you posted on all special offers, discounts, best prices, giveaways and promos, as well as other benefits that we offer our customers.

We provide a newsletter subscription option which brings you updates on our special offers and discounts, as well as on our news articles. It is not mandatory to register prior to subscribing, but these two features allow you to enjoy the HappyPetz.com experience to the full extent.

How to order?

Select the products that you are interested in purchasing, indicate the quantity desired and then click on the Add to Cart orange button, at the right of the box. Unless you want to return to the categories in the top Menu bar and select other products you want to buy, you may proceed to Checkout. In order to do so, click on the blue Cart button, at the top of the page. Enter the discount or coupon code, if applicable. Don’t forget to accept the terms of service, by correspondingly clicking on the designated box.

You may either checkout as a guest or as a member, but keep in mind that registration accounts for an easier, faster checkout.

Before completing an order, make sure you have read and agreed with all our policies, including our privacy, shipping and return practices.

At checkout, you may enter various coupon codes we may have provided as part of our special offers politics, including discounts or other promotions.

How to pay?

Orders on HappyPetz.com may be completed online via credit card. Credit card payments on our website are compliant with all regulations required from a safe online environment for customers.

HappyPetz.com also provides a Bank Transfer Payment option. This procedure is easy to complete by simply following the steps presented below:

  1. First you have to select this payment method prior to placing the order.
  2. Please ensure you accurately provide your phone number, so that you can be contacted by one of our customer support representatives.
  3. A HappyPetz.com operator will get in touch with you within 2 business days or usually less.
  4. The operator will walk you through the payment process and provide the necessary assistance.
  5. Once the payment has been confirmed, the status of your order will be changed and your order will enter the processing stage.

How to unsubscribe?

We strive to make our online environment as enjoyable as possible for all pet lovers looking to pamper their companions, which is why we feel sorry whenever a HappyPetz.com subscriber decides to opt out of receiving our newsletter.

However, the procedure of deactivating your newsletter subscription is transparent and simple. All you have to do is complete the Contact Sheet and mention that you request to unsubscribe from our newsletter. Feedback regarding our newsletter and your reasons for cancelling your subscription are highly appreciated.

Do not forget to insert the Captcha Code in the designated field prior to submitting the Contact Sheet. Our reply should be expected within the next 48 hours.    

How to change your password?

If you want to enhance the strength of your password, you may change it at any given moment by simply logging in to your account, entering the existing Username and Password credentials and accessing the My Account section. Click on the Change Password tab and type the new password. Don’t forget to save the changes and log in with your new password.

How to recover the password?

In case you have forgotten your password, we make sure it is easy for you to log in back to your account as soon as possible. Select the Log In button at the top of the page and click on the Forgot your Password? link. Enter the e-mail address used for creating the account and click on the Recover button. The new password will be sent to the e-mail address you have provided. You may login with your new password and then change it with a more personalized one.